Privacy policy

At Exo Mart, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact our customer support team, or use any of our services.

This Privacy Policy explains how Exo Mart collects, uses, stores, and protects your information. By using our website or purchasing products from us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use our website, we may collect certain information that you voluntarily provide to us or that is automatically collected through your use of our website.

Personal Information

When you place an order, create an account, contact us, or otherwise interact with our store, we may collect information such as:

  • Full name
  • Billing address
  • Shipping/delivery address
  • Email address
  • Phone/mobile number
  • Order details
  • Payment-related information
  • Any other information you voluntarily provide to us

We only request information that is reasonably necessary to process your order, provide customer support, communicate with you, and operate our business.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time and date of visits
  • Referring website
  • General website usage information

This information helps us understand how customers use our website and improve its functionality and performance.

2. How We Use Your Information

Exo Mart may use your information for legitimate business purposes, including:

  • Processing and fulfilling your orders
  • Delivering products to your provided address
  • Confirming and verifying orders
  • Communicating with you regarding your order
  • Providing customer support
  • Responding to questions, complaints, and requests
  • Processing returns, refunds, and exchanges
  • Improving our website, products, and services
  • Detecting and preventing fraudulent or unauthorized transactions
  • Maintaining business and transaction records
  • Sending service-related notifications
  • Sending promotional communications where permitted and where you have provided appropriate consent
  • Complying with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment providers or payment gateways.

Exo Mart does not intentionally store complete payment card details on its own systems when payment processing is handled by a third-party provider. Payment information may be subject to the privacy policies and security practices of the relevant payment provider.

Customers should review the applicable payment provider's terms and privacy policy when making a payment.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Keep items in your shopping cart
  • Remember certain preferences
  • Understand website traffic
  • Improve website performance
  • Provide relevant functionality
  • Analyze customer interactions with our website

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website.

5. Sharing of Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

However, we may share necessary information with trusted service providers when required to operate our business, including:

  • Shipping and courier companies
  • Payment processors
  • Website and technology service providers
  • Shopify and related service providers
  • Customer support providers
  • Fraud prevention and security services
  • Professional advisers where reasonably necessary
  • Government authorities or law enforcement agencies where required by applicable law

These parties may only receive information that is reasonably necessary to perform the relevant service or comply with a legal obligation.

6. Order and Delivery Information

To deliver your order successfully, we may provide the courier or delivery service with information such as your:

  • Name
  • Phone number
  • Delivery address
  • Order information

This information is provided only to facilitate delivery and related customer-service activities.

7. Marketing Communications

If you subscribe to promotional communications from Exo Mart, we may send you information about:

  • New products
  • Promotions
  • Discounts
  • Special offers
  • Store announcements

You may request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option provided in the communication, where available.

Please note that even if you opt out of promotional communications, we may still send essential transactional or service-related communications concerning your orders.

8. Data Security

Exo Mart takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by our website.

9. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Complete transactions
  • Provide customer service
  • Maintain business records
  • Resolve disputes
  • Prevent fraud
  • Meet accounting, legal, or regulatory obligations

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable requirements.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

Exo Mart is not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage customers to review the privacy policies of any external website they visit.

11. Children's Privacy

Our services are intended for general consumers and are not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

12. Changes to This Privacy Policy

Exo Mart may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or privacy practices.

Any updated version will be posted on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Exo Mart

Customer Support: +92 317 2183117
Email: buyexomart@gmail.com