Shipping policy

At Exo Mart, we aim to provide a reliable and convenient delivery experience for our customers across Pakistan.

This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

1. Delivery Coverage

Exo Mart currently provides delivery services within Pakistan, subject to courier availability and serviceable locations.

Delivery availability may vary depending on the customer's city, area, postal code, and courier coverage.

If a particular location is not serviceable, we may contact the customer to discuss an alternative delivery arrangement where possible.

2. Order Processing Time

Orders are generally processed after they are successfully placed and, where applicable, verified by our customer support team.

Processing may include:

  • Order verification
  • Product availability confirmation
  • Packaging
  • Shipment preparation
  • Handover to the courier

Processing time may vary depending on order volume, product availability, holidays, weekends, and other operational circumstances.

3. Estimated Delivery Time

Estimated delivery times may vary depending on the destination and courier service.

As a general guideline:

  • Major cities: approximately 2–5 business days
  • Other cities and areas: approximately 3–7 business days
  • Remote or less accessible areas: delivery may take longer

These are estimates rather than guaranteed delivery dates.

Unexpected courier delays, weather conditions, public holidays, high order volumes, operational issues, or other circumstances may affect delivery times.

4. Delivery Charges

Delivery charges, if applicable, will be displayed or communicated during the ordering process.

Shipping charges may vary depending on:

  • Delivery location
  • Order size or weight
  • Courier service
  • Promotional offers
  • Other applicable delivery conditions

Exo Mart may offer free shipping on selected products, orders, locations, or promotional campaigns. Any such offer will be subject to its stated terms.

5. Order Confirmation

After placing an order, customers may receive confirmation through phone, SMS, WhatsApp, or email.

Exo Mart may contact customers to verify:

  • Customer name
  • Phone number
  • Delivery address
  • Product details
  • Order quantity

Orders that cannot be verified may be delayed or cancelled.

6. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information.

This includes:

  • Full name
  • Active mobile number
  • Complete delivery address
  • City
  • Area/locality
  • Relevant landmarks where necessary

Exo Mart is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

7. Courier Delivery Attempts

The courier may make one or more delivery attempts according to its operational procedures.

Customers should remain available on the provided contact number and cooperate with the courier when necessary.

If an order is returned because the customer:

  • Refused delivery
  • Was unavailable
  • Provided an incorrect address
  • Provided an unreachable phone number
  • Failed to respond to courier calls

the order may be treated as a failed delivery.

Additional shipping charges may apply if the customer requests re-shipment, where available.

8. Inspection at Delivery

Customers are encouraged to inspect the external condition of the package when receiving an order.

If the package appears visibly damaged, opened, or tampered with, customers should notify the courier and contact Exo Mart customer support as soon as possible.

For product-related complaints, photographic or video evidence may be requested to help us investigate the issue.

9. Delayed Deliveries

Although we work with our delivery partners to provide timely delivery, delays can occasionally occur.

Possible reasons include:

  • Weather conditions
  • Public holidays
  • Courier operational issues
  • Incorrect address information
  • High shipment volume
  • Transportation disruptions
  • Security restrictions
  • Remote delivery locations
  • Unforeseen circumstances

We will make reasonable efforts to assist customers with delayed shipments.

10. Tracking

Where tracking information is available, Exo Mart or the relevant courier may provide tracking details to the customer.

Tracking information is provided by the courier and may take some time to update after a shipment has been dispatched.

11. Lost or Damaged Shipments

If a shipment appears to be lost or damaged during transit, customers should contact Exo Mart as soon as possible.

We may coordinate with the relevant courier to investigate the shipment.

Resolution may depend on the circumstances of the shipment and the investigation conducted by the courier.

12. International Shipping

Unless specifically stated on our website, Exo Mart does not currently guarantee international shipping.

Any international shipping service, if offered in the future, may be subject to separate shipping charges, customs requirements, taxes, duties, restrictions, and delivery conditions.

13. Changes to Shipping Policy

Exo Mart reserves the right to update this Shipping & Delivery Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

14. Contact Us

For questions about shipping or delivery, please contact:

Exo Mart

Customer Support: +92 317 2183117
Email: buyexomart@gmail.com