Terms of service

Welcome to Exo Mart. These Terms & Conditions govern your access to and use of our website and your purchase of products from our store.

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. About Exo Mart

Exo Mart operates as an online retail store offering products to customers in Pakistan.

For questions, assistance, or order-related concerns, you may contact us:

Customer Support: +92 317 2183117
Email: buyexomart@gmail.com

2. Use of Our Website

You agree to use the Exo Mart website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities
Attempt to gain unauthorized access to our systems
Interfere with the operation or security of the website
Copy, reproduce, or misuse website content without permission
Submit false, misleading, or fraudulent information
Use the website to harm another person or business
Attempt to introduce malicious software or harmful code
Abuse promotional offers or discount codes

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.

However, minor variations may occur due to:

Screen or device settings
Product photography and lighting
Manufacturer changes
Packaging changes
Product availability
Human or technical errors

The actual product may have minor differences from images shown on the website.

4. Product Availability

All products are subject to availability.

We reserve the right to:

Limit quantities
Discontinue products
Modify product availability
Correct inventory errors
Cancel orders where a product is unavailable

If we are unable to fulfill an order because a product is unavailable, we will contact the customer and provide an appropriate resolution.

5. Prices

All prices displayed on the website are subject to change without prior notice.

We may correct pricing errors caused by technical issues, typographical errors, system errors, or other circumstances.

If an order has been placed at an incorrect price due to an obvious error, we reserve the right to cancel the order and inform the customer accordingly.

Any applicable delivery charges or other charges will be communicated during the checkout process or through the applicable order information.

6. Placing an Order

When you place an order, you agree that:

The information you provide is accurate and complete.
You are authorized to use the selected payment method, where applicable.
You have provided a valid delivery address and contact number.
You will be available or reasonably reachable for delivery.
You will comply with these Terms & Conditions.

After an order is submitted, you may receive an order confirmation through the contact information provided during checkout.

An order confirmation does not necessarily guarantee final acceptance of the order. Orders may be subject to verification and availability.

7. Order Verification

For certain orders, Exo Mart may contact the customer by phone, SMS, WhatsApp, or email to verify order details.

We may request confirmation of:

Customer name
Phone number
Delivery address
Product details
Order quantity

If an order cannot be verified or appears suspicious, fraudulent, incomplete, or otherwise problematic, Exo Mart reserves the right to cancel or hold the order.

8. Cash on Delivery

Where Cash on Delivery is available, payment must be made to the courier or delivery representative according to the order amount communicated by Exo Mart.

Customers should inspect the package condition before accepting delivery where possible.

Customers are responsible for providing accurate contact and delivery information and for being reasonably available to receive the order.

9. Shipping and Delivery

Delivery times are estimates and may vary depending on:

Destination
Courier service
Weather
Public holidays
Operational delays
High order volumes
Unforeseen circumstances

Exo Mart is not responsible for delays caused by events or circumstances beyond our reasonable control.

For complete information, please review our Shipping & Delivery Policy.

10. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are subject to the conditions described in our Return & Refund Policy.

Customers should review the applicable requirements before returning a product.

Certain products may not be eligible for return or exchange due to their nature, hygiene considerations, damage, misuse, or other applicable restrictions.

11. Customer Responsibilities

Customers are responsible for:

Providing accurate information
Providing a correct delivery address
Providing an active phone number
Being available for delivery
Following product instructions where applicable
Inspecting products appropriately after delivery
Reporting eligible issues within the applicable return period

If a customer provides incorrect information or is repeatedly unavailable for delivery, additional delivery arrangements or charges may apply where appropriate.

12. Intellectual Property

All content available on the Exo Mart website, including but not limited to:

Logos
Brand names
Product descriptions
Images
Graphics
Text
Website design
Page layouts
Marketing materials

may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by applicable law.

13. Third-Party Services

Our website may use third-party services, including payment processors, courier companies, technology providers, analytics services, and Shopify-related services.

Third-party services may have their own terms and privacy policies.

Exo Mart is not responsible for the independent policies or practices of third-party service providers.

14. Limitation of Liability

To the extent permitted by applicable law, Exo Mart will not be responsible for indirect, incidental, consequential, or unforeseeable losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot lawfully be excluded or limited under applicable law.

15. Force Majeure

Exo Mart will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters
Floods
Fires
Severe weather
Government restrictions
Strikes
Transportation disruptions
Internet or technical failures
Security incidents
Civil disturbances
Public emergencies
Courier disruptions
Other unforeseen circumstances

16. Changes to These Terms

Exo Mart reserves the right to modify these Terms & Conditions at any time.

Changes will become effective when the updated terms are posted on our website unless otherwise stated.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms & Conditions.

17. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of Pakistan, subject to any mandatory consumer rights or protections applicable to the customer.

18. Contact Information

For questions regarding these Terms & Conditions, please contact:

Exo Mart